March 26, 2020

Dear Customers,

In these uncertain times, we at the Sleep Doctor Dee Why are continuing to trade whilst we are permitted to, however we have taken major actions in the way we sanitise and protect the public and staff.

Our changes are:

  • Mattresses and Pillows are sanitised after each use using the latest Fresche ™ Sanitizer which gives 90 days of protection (we are spraying each day).
  • Each Customer gets a brand new pillow slip to use whilst testing mattresses.
  • We have limited our staff to only one member during trade in accordance with safe distance measures outlined by the government.
  • We ask that customer(s) keep a safe distance also, 1.5 metres and we are only serving one customer at a time. Hand sanitiser is available for everyone.
  • All furniture, handles, hard surfaces are being meticulously cleaned and sanitised throughout the day.
  • We encourage customers to shop online or over the phone on (02) 99721260 during this isolation period as we can still offer fantastic advice on the right mattress or bed for you.
  • Our deliveries are still proceeding as required, our drivers have also implemented the same guidelines provided by NSW Heath including ‘contactless deliveries’. We ask customers remain in a separate room whilst the bed is being installed, or delivered. We are happy to leave at the front door also and comply with any other reasonable requests should you feel it necessary for your safety.

We thank everyone for complying with these strict measures as I’m sure you appreciate it is for every ones safety. We also value your continued support of our small family run and owned business for close to 30 years and can not wait to be trading normally as soon as possible. Hang in there! 

We will update you as more information is presented in the coming days from the Government.

Stay Safe,

John Akhurst

Managing Director

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