Refund policy

Invoices must be kept, and invoice number must be quoted if a warranty claim is required. If a claim is lodged all transport costs, service calls are at the customer’s expense. Repairs or replacements as applicable is as per manufacturer’s warranty conditions. In the case of a cancellation or refund a deposit fee of 30% or higher of the total cost of the product will be held by Sleep Doctor Dee Why. Please email us at deewhy@sleepdoctor.com.au if you are not satisfied with your purchase so that we can help resolve any problems.

Goods delivered can not be returned after 7 days, or due to change of mind. Furniture ordered specifically for a customer can not be returned period. Any damage etc must be reported within 7 days of the delivery date. 

All of our products are clearly measured and represented as clearly as possible on the website. If you are not sure, we suggest you do not buy it as we do not carry the risk if unsatisfied for whatever reason.