Shipping policy

This policy explains how long delivery takes, how we book it in and what to check when your order arrives.

Delivery timeframes

Made-to-order items: Many of our beds, bases, ensembles, adjustable beds, sofas and lift and recline chairs are built to order once you purchase. Please allow up to 4 weeks from the date of your order for these items to be built and delivered.

In-stock items: Items we hold in stock are usually ready for delivery sooner. We will confirm an estimated delivery date for your order once it has been placed.

All delivery timeframes are estimates. Manufacturing or freight delays outside our control can occasionally extend them. If that happens, we will contact you as soon as possible with an updated delivery date.

Delivery area and cost

Delivery is free within 20km of our Dee Why store. Delivery further than 20km is available for a fee. Contact us on (02) 9972 1260 or at deewhy@sleepdoctor.com.au for a quote.

Booking your delivery

When your order is ready, our team will contact you by phone or email to arrange a suitable delivery day.

Checking your delivery

Please inspect your items when they arrive. Any damage must be reported within 7 days of the delivery date to deewhy@sleepdoctor.com.au.

Questions about your order

For an update on your delivery, call us on (02) 9972 1260 or email deewhy@sleepdoctor.com.au.

60 Night Comfort Guarantee

The terms of our mattress Comfort Guarantee are on the 60 Night Comfort Guarantee page.